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Case study

MonQuartier Bénin: neighborhood information where people already are

A concept for cities in Benin: verified local news and citizen reports through WhatsApp, with a dashboard for city staff. I built the identity, the citizen site and an interactive demo of the municipal side.

WhatsApp-firstDashboardMobile moneyBrand identityResponsive
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The idea

In much of West Africa, WhatsApp is the main way people get information. The concept: each neighborhood gets an official channel with verified news (road works, water and power cuts, health alerts), residents report problems with a photo and location, and reports are routed to the right department — with a public follow-up.

What I built

  • A full brand identity: name, logo (speech bubble + map pin), green/gold/red palette and typography
  • A citizen website explaining the service, how to join and how to report a problem
  • A WhatsApp simulator showing consent, the menu, a report with photo and location, and a poll
  • A “Pilotage” dashboard for city staff: alerts and response times, fact-checking before publishing, neighborhood map and a monthly report
  • Mobile-money flows (MTN MoMo / Moov) for classified ads and local sponsors
The citizen site: “Your neighborhood. Your information. Your voice.”
The citizen site: “Your neighborhood. Your information. Your voice.”
The municipal “Pilotage” area (demo data).
The municipal “Pilotage” area (demo data).
Designed phone-first.
Designed phone-first.

Design choices

WhatsApp-firstNothing to install; works on the phones and data plans people already have.
ConsentExplicit opt-in and STOP at any time, in line with data-protection expectations.
TrustTwo-person verification before anything is published.
Local identityColors and tone that feel at home in Benin, not like a generic app.
SpeedLight static pages that load fast on slower connections.
Hand-offReports route to the right service (e.g. electricity or water utility).

MonQuartier Bénin is a concept and interactive demo with fictional data — not a live government service. It shows how such a system could work and what I can design and build.

Related services

Starter websiteA clean 5-page site that works on every phone, with a contact form and Google Business Profile.View service →Automation & workflowsText and email reminders, document automation and connections between the apps you already use.View service →AI receptionist & chatbotAn assistant that answers common questions and books appointments by chat or phone, 24/7.View service →

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